Payroll and HR services provider Automatic Data Processing (NASDAQ: ADP) reported Q3 CY2025 results beating Wall Street’s revenue expectations, with sales up 7.1% year on year to $5.18 billion. The company expects next quarter’s revenue to be around $5.33 billion, close to analysts’ estimates. Its non-GAAP profit of $2.49 per share was 1.9% above analysts’ consensus estimates.

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StockStory’s Take

Automatic Data Processing’s Q3 results were met with a negative market reaction despite revenue and non-GAAP profit slightly exceeding Wall Street expectations. Management pointed to growth in new business bookings—particularly in small business retirement and insurance services—and noted an uptick in HR Outsourcing and enterprise product Lyric HCM. CEO Maria Black acknowledged, however, that client hiring remained subdued, with Employer Services pays per control rounding down to 0%, reflecting ongoing caution around headcount additions. Black stated, “Employer Services retention rate continued to exceed our expectations and only declined slightly,” but cautioned that client hiring was static amid a stable demand environment.

Looking ahead, management’s guidance is influenced by a largely unchanged demand backdrop and ongoing investments in technology and AI-driven solutions. Black emphasized that further rollouts of embedded payroll and generative AI tools are expected to enhance client value and improve internal productivity, while CFO Peter Hadley highlighted that the company is maintaining its revenue and margin outlook despite headwinds in client hiring and only modest improvements in international markets. Black described the future as “very much early innings” for embedded payroll and noted, "the bulk of the opportunity is still in front of us," as ADP aims to extend new product adoption across its customer segments.

Key Insights from Management’s Remarks

Management credited progress in strategic business priorities—especially new technology rollouts and stable client demand—for driving quarterly results, while acknowledging continued headwinds from client hiring trends.

• Embedded payroll expansion: ADP highlighted early sales collaboration in embedded payroll, integrating payroll functionality directly into partner software platforms, though management noted tangible revenue contributions are expected in future quarters as adoption scales.
• AI and automation impact: The company rolled out new generative AI features in ADP Assist, which address payroll anomalies and automate compliance tasks. Management described these tools as increasing productivity for both clients and internal teams, reducing the need for manual intervention.
• Mid-market Next-Gen adoption: Over 80% of new mid-market clients (50–150 employees) were sold on Workforce Now Next-Gen, which management credited with faster implementations and improved client satisfaction. This adoption is expected to support higher retention and operational efficiency moving forward.
• PEO business momentum: Professional Employer Organization (PEO) revenue grew 7%, driven by higher participation rates in health benefits and continued demand from targeted industries, with average worksite employee growth in line with management’s expectations.
• International and acquisition updates: International markets remained volatile, with management describing performance as “lumpy”, while recent acquisitions like Pequity (compensation management software) are positioned to enhance ADP’s offering, though their financial impact is expected to be limited in the near term.

Drivers of Future Performance

ADP’s outlook for the coming quarters is shaped by stable demand for HCM technology, incremental productivity gains from AI investments, and cautious client hiring trends.

• Client hiring remains subdued: Management expects pays per control—a measure of average employees per client—to stay flat, citing cautious hiring and low layoff rates among clients, which may limit near-term revenue growth.
• Expansion of embedded and AI solutions: The company is prioritizing the rollout of embedded payroll and continues to advance generative AI capabilities, which are intended to improve both client outcomes and internal productivity, supporting future margin expansion.
• International variability and acquisition integration: While management anticipates stable performance in core U.S. markets, international business is expected to remain uneven, and recent acquisitions like Pequity are aimed at strengthening the product suite but are not expected to significantly move the needle on financial results in the short term.

Catalysts in Upcoming Quarters

In the quarters ahead, our analysts will focus on (1) the pace at which embedded payroll and generative AI tools gain traction and influence client retention, (2) signs of improvement or further deceleration in client hiring, as reflected in pays per control metrics, and (3) the integration and cross-sell success of recent acquisitions such as Pequity. Additionally, we will watch for developments in international market momentum and the impact of any macroeconomic shifts on client demand.

ADP currently trades at $263.89, down from $279.67 just before the earnings. Is the company at an inflection point that warrants a buy or sell? Find out in our full research report (it’s free for active Edge members).

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