AI accuracy and positive patient ratings have driven 8x revenue growth since Q4 2024; Assort Health manages millions of calls annually for thousands of providers
Assort Health, the most advanced specialty-specific AI platform for managing patient phone calls, today announced a new round of institutional financing co-led by First Round Capital and Chemistry, with participation from existing investor Quiet Capital. This brings Assort Health’s total capital raised to $26 million. These investors join Assort Health’s existing backers, Four Acres, Tau Ventures, and a number of notable angel investors, including senior executives and founders from Athena Health, Astrana Health, Flatiron Health, Infinitus, Mammoth Biosciences, Mercury, PathAI, and Presto. The new capital will accelerate the company’s mission to improve access to care by eliminating the lengthy hold times and scheduling inefficiencies that plague healthcare organizations.
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“In a recent Assort Health study, we uncovered that patients wait up to 35 minutes to schedule an appointment. From there, 20 million patients are booked with the wrong doctor annually in the US. Our platform is rewriting the rules, using voice AI to provide patients 24/7 access to care,” said Jon Wang, co-founder of Assort Health. “88% of appointments are booked by phone. We're not just improving the experience, we’re setting a new standard — one where every patient, no matter their background or location, receives the timely, reliable healthcare they deserve.”
Assort Health was founded by Jon Wang and Jeff Liu, experienced leaders with expertise in AI, healthcare, and machine learning from renowned institutions, including Apple, Stanford, Commure, and Meta. The founders are on a mission to help patients more easily access healthcare. The problem is clear: traditional healthcare call centers struggle with inefficient and cumbersome scheduling systems, resulting in high staff turnover (close to 45% annually). As a result, patients face long hold times, resulting in abandoned calls, frustration, and barriers to care. Assort Health's AI-powered voice agent delivers an effective solution and is already transforming operations for hundreds of organizations like Chesapeake Healthcare, OrthoIndy, Peninsula Orthopaedic Associates, and Cleaver Medical Dermatology.
“We’re thrilled with the immediate impact Assort Health’s voice AI technology has had on our practice,” said Kemuel Carey, Chief Executive Officer at Peninsula Orthopaedic Associates. “Voice AI isn’t just about automation, it’s about performance. It needs to master the nuances of identifying the right provider for a patient, while delivering accuracy across 40+ clinicians and six clinic locations. Assort Health’s AI seamlessly navigates our scheduling algorithms like a top-tier operator. In just 30 days, we cut hold times from 11 minutes to one minute and booked more accurate appointments more efficiently.”
Since its launch in 2023, Assort Health now handles millions of inbound calls on behalf of its customers without the need for human intervention, and the technology has helped hundreds of thousands of patients navigate their care. Patient feedback has been outstanding, with an average satisfaction rating of 4.6 out of 5. These results are driving incredible demand for Assort Health’s product, as evidenced by 8x growth in revenue since Q4 2024 alone.
“Customers love the product and are adopting it so quickly that I can’t remember another company with revenue growth this fast since the day we invested. Jon and Jeff bring a rare blend of deep healthcare expertise, technical vision, and relentless drive — the exact ingredients needed to transform patient-facing AI,” said Bill Trenchard, Partner at First Round Capital. “They’ve built the most advanced voice agent in the industry, solving a problem that’s eluded healthcare for years: eliminating operational friction so clinicians and staff can focus on delivering exceptional care.”
Assort Health’s key features and impact are highlighted below:
- Adaptable to the nuances of healthcare specialties: Assort Health integrates directly with electronic health record systems, allowing AI agents to update patient data and insurance, as well as schedule appointments in real-time. It adapts to the needs of each specialty practice, ensuring smooth operations and reducing costly errors. The platform’s intuitive dashboard makes it easy for healthcare organizations to manage AI agent “fleets.”
- 99% scheduling accuracy: Assort Health breaks down patient interactions into clear, manageable steps, using specialized AI agents to achieve excellent scheduling accuracy.
- 90%+ resolution rate: With thousands of specialty-specific tests and around-the-clock automated system testing, Assort Health maintains a resolution rate above 90%, ensuring reliable patient service and preventing errors like misdirected referrals.
"Our platform is democratizing access to care while making healthcare organizations more operationally efficient and economically sustainable,” said Jeffery Liu, co-founder of Assort Health. "Assort Health's proprietary agentic state machine, rigorous AI safety measures, and customized scheduling rules are redefining how health systems deliver care, and we're just getting started. We will continue to push the boundaries of how healthcare providers and patients engage with one another—making care more efficient, personalized, and accessible."
“2025 is the year real-time voice applications will take the world by storm and Assort Health is at the forefront of proving the technology’s potential. It’s incredible to see their AI agent outperform current call center standards, increasing response time and driving a significant improvement in scheduling accuracy as well as resolution rates,” said Kristina Shen, founder and General Partner at Chemistry. "Assort Health's real-time voice solution is creating the new standard for how patients should access care and providing the modernization healthcare systems desperately need.”
To accelerate product development and commercial expansion, Assort Health is expanding its team, with a particular emphasis on engineering talent. Learn more about open positions at www.assorthealth.com/careers.
To learn more about Assort Health or book a demo, visit www.assorthealth.com.
About Assort Health
Assort Health is the most advanced specialty-specific AI platform for managing patient phone calls. Integrating seamlessly with clinical EHR and PMS systems and provider preferences, Assort Health’s AI-powered voice agents eliminate the lengthy hold times and scheduling inefficiencies that stand in the way of patients getting the care they need. Hundreds of leading healthcare organizations, from Peninsula Orthopaedic Associates to Cleaver Medical Dermatology, see a more than 90% first-call resolution rate using the company’s platform. Backed by world-class investors, Assort Health is purpose-building AI for healthcare to improve patient access. To learn more, visit www.assorthealth.com.
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Contacts
Assort Health, Inc.
partnerships@assorthealth.com
