Leaders in the Enterprise ERP market include IFS, Infor, Microsoft, and Oracle.
Market uncertainty and geopolitical risks in 2024 have prompted large enterprises to examine their software investments with more scrutiny, particularly in their core ERP investment. Vendor AI investment is now expected, with generative AI initiatives to improve productivity in existing NLP processes driving the most value. In conjunction, analytics and traditional machine learning functionalities are increasingly fundamental in RFP inquiries for enterprise ERP systems. For customers, who are becoming increasingly data-driven, comprehensive analytics capabilities are now fundamental for decision-making. As such, ERPs are increasingly differentiated by delivering capable analytics functionalities.
“Customers expect ERP systems to provide comprehensive analytics that enhance decision-making across various business functions, including sales, HR, supply chain, marketing, finance, and accounting,” said Senior Analyst Samuel Hamway. “With AI integration now a standard expectation among ERP customers, vendors focusing on value-based use cases are delivering the most benefit to customers.”
Increasingly complex regulatory requirements across different geographic areas mandate more capable ERP solutions in 2024. Vendors vary in their approaches to data privacy, particularly concerning the exposure of data to third-party large language model (LLM) APIs, which is a significant concern for many customers, and organizations must ensure compliance with diverse and stringent rules, which vary by jurisdiction.
Leaders in this year’s Value Matrix deliver advanced functionality without sacrificing ease-of-use at scale. These include IFS, Infor, Microsoft, and Oracle.
The Experts in this year’s Value Matrix are organizations that deliver value to customers with complex use cases through deep functionality and industry-specific capabilities. These include Deltek, QAD, and SAP.
Accelerators in this year’s Value Matrix deliver value through greater ease of use and quick implementation. These include Cegid and Epicor.
Core Providers deliver core capabilities with faster and less expensive adoption. This year’s Value Matrix Core Providers are Ramco and Workday.
To download the full 2024 Enterprise ERP Technology Value Matrix, click here.
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