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UNITED STATES SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
Form 10-Q/A
(Mark One)
     
þ   QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
FOR THE QUARTERLY PERIOD ENDED JUNE 30, 2011
OR
     
o   TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
FOR THE TRANSITION PERIOD FROM                      TO                     
COMMISSION FILE NUMBER 0-26123
ONLINE RESOURCES CORPORATION
(EXACT NAME OF REGISTRANT AS SPECIFIED IN ITS CHARTER)
     
Delaware   52-1623052
(STATE OR OTHER JURISDICTION OF   (I.R.S. EMPLOYER
INCORPORATION OR ORGANIZATION)   IDENTIFICATION NO.)
     
4795 Meadow Wood Lane    
Chantilly, Virginia   20151
(ADDRESS OF PRINCIPAL EXECUTIVE OFFICES)   (ZIP CODE)
(703) 653-3100
(REGISTRANT’S TELEPHONE NUMBER, INCLUDING AREA CODE)
     Indicate by check mark whether the registrant is a shell company (as defined by Rule 12b-2 of the Exchange Act). Yes o No þ
     Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes þ No o
     Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes o No o
     Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of “large accelerated filer,” “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act. (Check one):
             
Large accelerated filer o   Accelerated filer þ   Non-accelerated filer o   Smaller reporting company o
        (Do not check if a smaller reporting company)    
     As of July 31, 2011 there were 32,055,962 shares of the issuer’s common stock outstanding.
 
 

 


 

ONLINE RESOURCES CORPORATION
FORM 10-Q
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 Exhibit 31.1
 Exhibit 31.2
 Exhibit 32

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EXPLANATORY NOTE
     Online Resources Corporation is filing this Amendment No. 1 to Form 10-Q to amend its Quarterly Report on Form 10-Q for the period ended June 30, 2011, originally filed with the United States Securities and Exchange Commission on August 5, 2011 (the “Original Form 10-Q”). This Amendment is being filed solely to correct a date reference in Item 4. Controls and Procedures in the Original Form 10-Q. In the Original Form 10-Q, we incorrectly reported that our disclosure controls and procedures were effective as of March 31, 2011 rather than the correct date of June 30, 2011. This correction has been reflected in this Amendment.
     Except as described above, no other changes have been made to the Original Form 10-Q. This Amendment does not modify or update in any way the financial position, results of operations, cash flows, or other disclosures in the Original Form 10-Q.


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PART I. FINANCIAL INFORMATION
ITEM 1. CONDENSED CONSOLIDATED FINANCIAL STATEMENTS.
ONLINE RESOURCES CORPORATION
CONDENSED CONSOLIDATED BALANCE SHEETS
(In thousands, except par values)
                 
    June 30,     December 31,  
    2011     2010  
    (Unaudited)  
ASSETS
               
Current assets:
               
Cash and cash equivalents
  $ 24,333     $ 29,127  
Accounts receivable (net of allowance of $245 and $232, respectively)
    18,961       20,410  
Deferred tax asset, current portion
    3,893       3,893  
Deferred implementation costs, current portion
    3,095       2,970  
Prepaid expenses and other current assets
    2,900       2,069  
 
           
 
               
Total current assets
    53,182       58,469  
 
               
Property and equipment, net
    23,181       25,145  
Deferred tax asset, less current portion
    25,759       22,536  
Goodwill
    181,516       181,516  
Intangible assets
    11,525       14,157  
Deferred implementation costs, less current portion, and other assets
    9,249       8,762  
 
           
 
               
Total assets
  $ 304,412     $ 310,585  
 
           
 
               
LIABILITIES AND STOCKHOLDERS’ EQUITY
               
Current liabilities:
               
Accounts payable
  $ 1,034     $ 2,410  
Accrued expenses
    14,264       6,293  
Notes payable, senior secured debt, current portion
    26,750       27,188  
 
               
Deferred revenues, current portion and other current liabilities
    9,317       8,232  
 
           
 
               
Total current liabilities
    51,365       44,123  
 
               
Notes payable, senior secured debt, less current portion
          9,563  
Deferred revenues, less current portion and other long-term liabilities
    6,018       6,956  
 
           
 
               
Total liabilities
    57,383       60,642  
 
               
Commitments and contingencies
               
Redeemable convertible preferred stock:
               
Series A-1 convertible preferred stock, $0.01 par value; 75 shares authorized and issued at June 30, 2011 and December 31, 2010 (redeemable on July 3, 2013 at $135,815)
    115,070       110,182  
Stockholders’ equity:
               
Series B junior participating preferred stock, $0.01 par value; 297.5 shares authorized; none issued
           
Common stock, $0.0001 par value; 70,000 shares authorized; 32,375 issued and 31,933 outstanding at June 30, 2011 and 31,856 and 31,429 outstanding at December 31, 2010
    3       3  
Additional paid-in capital
    219,654       217,873  
Accumulated deficit
    (84,708 )     (75,192 )
Treasury stock, 442 shares at June 30, 2011 and 427 shares at December 31, 2010
    (2,990 )     (2,923 )
 
           
 
               
Total stockholders’ equity
    131,959       139,761  
 
           
 
               
Total liabilities and stockholders’ equity
  $ 304,412     $ 310,585  
 
           
See accompanying notes to condensed consolidated unaudited financial statements.

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ONLINE RESOURCES CORPORATION
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(In thousands, except per share amounts)
                                 
    Three Months Ended     Six Months Ended  
    June 30,     June 30,  
    2011     2010     2011     2010  
    (Unaudited)     (Unaudited)  
Revenues:
                               
Account presentation services
  $ 2,721     $ 2,058     $ 5,460     $ 4,439  
Payment services
    28,074       28,145       57,866       57,877  
Relationship management services
    1,717       2,042       3,531       4,140  
Professional services and other
    5,817       4,114       10,750       8,485  
 
                       
 
                               
Total revenues
    38,329       36,359       77,607       74,941  
Costs and expenses:
                               
Service costs
    19,706       18,210       40,338       36,711  
Implementation and other costs
    1,245       1,176       2,428       2,301  
 
                       
 
                               
Costs of revenues
    20,951       19,386       42,766       39,012  
 
                               
Gross profit
    17,378       16,973       34,841       35,929  
General and administrative
    9,663       8,273       19,161       16,028  
Reserve for potential legal liability
                7,700        
Sales and marketing
    5,302       4,846       10,404       9,757  
Systems and development
    2,700       2,553       5,346       5,126  
 
                       
 
                               
Total expenses
    17,665       15,672       42,611       30,911  
 
                       
 
                               
(Loss) income from operations
    (287 )     1,301       (7,770 )     5,018  
Other income (expense):
                               
Interest income
    25       14       57       21  
Interest expense (income)
    185       224       (70 )     164  
Other (expense) income
          (1 )           (99 )
 
                       
 
                               
Total other income (expense)
    210       237       (13 )     86  
 
                       
 
                               
(Loss) income before income tax (benefit) provision
    (77 )     1,538       (7,783 )     5,104  
Income tax (benefit) provision
    (201 )     469       (3,155 )     1,855  
 
                       
 
                               
Net income (loss)
    124       1,069       (4,628 )     3,249  
Preferred stock accretion
    2,463       2,374       4,888       4,711  
 
                       
 
                               
Net loss available to common stockholders
  $ (2,339 )   $ (1,305 )   $ (9,516 )   $ (1,462 )
 
                       
     
Net loss available to common stockholders per share:
                               
Basic
  $ (0.07 )   $ (0.04 )   $ (0.30 )   $ (0.05 )
Diluted
  $ (0.07 )   $ (0.04 )   $ (0.30 )   $ (0.05 )
Shares used in calculation of net loss available to common stockholders per share:
                               
Basic
    31,820       30,911       31,705       30,699  
Diluted
    31,820       30,911       31,705       30,699  
See accompanying notes to condensed consolidated unaudited financial statements.

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ONLINE RESOURCES CORPORATION
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(In thousands)
                 
    Six Months Ended June 30,  
    2011     2010  
    (Unaudited)  
Operating activities
               
Net (loss) income
  $ (4,628 )   $ 3,249  
Adjustments to reconcile net (loss) income to net cash provided by operating activities:
               
Deferred tax benefit
    (3,223 )     2,754  
Depreciation and amortization
    8,455       9,362  
Equity compensation expense
    1,200       1,579  
Write off and amortization of debt issuance costs
    106       185  
Loss on disposal of assets
          1  
Provision for losses on accounts receivable
    56       8  
Change in fair value of theoretical swap derivative
    (518 )     (1,027 )
Reserve for potential legal liability
    7,700        
Changes in certain other assets and liabilities
    (589 )     (1,193 )
 
           
 
               
Net cash provided by operating activities
    8,559       14,918  
 
           
 
               
Investing activities
               
Purchases of property and equipment
    (3,855 )     (9,070 )
 
           
 
               
Net cash used in investing activities
    (3,855 )     (9,070 )
 
           
 
               
Financing activities
               
Net proceeds from issuance of common stock
    502       441  
Repayment of 2007 Notes
    (10,000 )     (8,000 )
Repayment of capital lease obligations
          (19 )
 
           
 
               
Net cash used in financing activities
    (9,498 )     (7,578 )
 
           
 
               
Net decrease in cash and cash equivalents
    (4,794 )     (1,730 )
Cash and cash equivalents at beginning of year
    29,127       22,907  
 
           
 
               
Cash and cash equivalents at end of period
  $ 24,333     $ 21,177  
 
           
See accompanying notes to condensed consolidated unaudited financial statements.

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ONLINE RESOURCES CORPORATION
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(UNAUDITED)
1. DESCRIPTION OF BUSINESS AND BASIS OF PRESENTATION
     Online Resources Corporation (the “Company”) provides outsourced, web- and phone-based financial technology services to financial institution, biller, card issuer and creditor clients to fulfill payment, banking and other financial services to their millions of consumer end-users. The Company’s products and services enable its clients to provide their consumer end-users with the ability to perform various self-service functions including electronic bill payments and funds transfers, which utilize our unique, real-time debit architecture, ACH and other payment methods, as well as gain online access to their accounts, transaction histories and other information. The Company delivers its products and services to two primary vertical markets: Banking Services and e-Commerce Services.
     INTERIM FINANCIAL INFORMATION
     The accompanying condensed consolidated unaudited financial statements have been prepared in conformity with generally accepted accounting principles (“GAAP”) for interim financial information and with the instructions for Form 10-Q and Article 10 of Regulation S-X. Accordingly, certain information and footnote disclosures normally included in financial statements prepared in accordance with GAAP have been condensed or omitted, pursuant to the rules and regulations of the Securities and Exchange Commission (the “SEC”). The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the amounts reported in the condensed consolidated financial statements and accompanying notes. In the opinion of management, the condensed consolidated unaudited financial statements include all adjustments necessary (which are of a normal and recurring nature) for the fair presentation of the results of the interim periods presented. These condensed consolidated unaudited financial statements should be read in conjunction with the consolidated audited financial statements for the year ended December 31, 2010, included in the Annual Report on Form 10-K filed by the Company with the Securities and Exchange Commission (“SEC”) on March 15, 2011. The results of operations for any interim period are not necessarily indicative of the results of operations for any other interim period or for a full fiscal year. Certain amounts from prior periods have been reclassified to conform to current period presentation.
     NEW ACCOUNTING STANDARDS
     In October 2009, the FASB changed its guidance for the accounting of multiple-deliverable revenue arrangements with customers. Current GAAP requires a vendor to use vendor-specific objective evidence or third-party evidence of selling price to separate deliverables in a multiple-deliverable arrangement. Multiple-deliverable arrangements will be separated in more circumstances with the updated guidance. The change in guidance establishes a selling price hierarchy for determining the selling price of a deliverable. The selling price used for each deliverable will be based on vendor-specific objective evidence if available, third-party evidence if vendor-specific objective evidence is not available, or estimated selling price if neither vendor-specific nor third-party evidence is available. The best estimate to use in determining a selling price is the price as if the item were sold on a stand alone basis. Changes also include eliminating the residual method of allocation and requiring that arrangement consideration be allocated at the inception of the arrangement to all deliverables using the relative selling price method, which allocates discounts in the arrangement proportionally to each deliverable based on each selling price. These changes became effective, prospectively, for the Company on January 1, 2011. Adoption of this guidance did not materially impact the Company’s consolidated financial statements.
2. SENIOR SECURED NOTES
     The Company has an agreement with Bank of America which finances its senior secured notes (“2007 Notes”). The agreement also provides a $15 million revolver (“Revolver”) under which the Company can secure up to $5 million in letters of credit. Currently, there are no amounts outstanding under the Revolver, but available credit under the Revolver has been reduced by approximately $1.6 million as a result of letters of credit the bank has issued. The Company has made a principal payment of $10.0 million on the 2007 Notes in the six months ended June 30, 2011, reducing the outstanding principal from $36.8 million to $26.8 million. The Company will make periodic principal payments until the 2007 Notes are due in 2012 as noted in the table below.
     The interest rate on both the Revolver and the 2007 Notes is the one-month London Interbank Offered Rate (“LIBOR”) plus 225 to 275 basis points based upon the ratio of the Company’s funded indebtedness to its earnings before interest, taxes, depreciation and amortization (“EBITDA,” as defined in the 2007 Notes), and it is payable monthly. At June 30, 2011, the margin was 250 basis points. The average interest rate was 2.56%. The 2007 Notes and the Revolver are secured by the assets of the Company.
     Maturities of long-term debt for each of the next 8 months are as follows (in thousands):
         
    Maturing  
Year   Amounts  
2011 (July 1, 2011-December 31, 2011)
  $ 17,188  
2012
  $ 9,562  

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3. DERIVATIVE INSTRUMENTS
     Theoretical Swap Derivative
     The Company bifurcated the fair market value of the embedded derivative associated with the Series A-1 Redeemable Convertible Preferred Stock (“Series A-1 Preferred Stock”) issued in conjunction with the Princeton eCom acquisition on July 3, 2006 as required by GAAP. The Company determined that the embedded derivative is defined as the right to receive a fixed rate of return on the accrued, but unpaid dividends and the variable negotiated rate, which creates a theoretical swap between the fixed rate of return on the accrued, but unpaid dividends and the variable rate actually accrued on the unpaid dividends. This embedded derivative is marked to market at the end of each reporting period through earnings and an adjustment to other assets as required by the Derivative and Hedging Topic. There is no active market quote available for the fair value of the embedded derivative. Thus, management measures fair value of the derivative by estimating future cash flows related to the asset using a forecasted iMoney Net First Tier rate based on the one-month LIBOR rate adjusted for the historical spread for the estimated period in which the Series A-1 Preferred Stock will be outstanding.
     The following table presents the fair value of the theoretical swap derivative instrument included within the condensed consolidated balance sheet at June 30, 2011 and December 31, 2010 (in thousands):
                         
    June 30,     December 31,     Balance Sheet  
    2011     2010     Location  
Asset Derivatives:
                       
     
Theoretical swap (1)
  $ 6,522     $ 6,004     Other assets
 
(1)   See Note 10, Fair Value Measurements, for a description of how the derivatives shown above are valued.
     The following table presents the amounts affecting the condensed consolidated statement of operations for the three and six months ended
                                 
    Theoretical Swap (1)  
    Three Months Ended June 30,     Six Months Ended June 30,  
Derivative Not Designated as Hedging Instrument:   2011     2010     2011     2010  
Amount of gain (loss) recognized in income on derivative, pre tax
  $ 466     $ 629     $ 518     $ 1,027  
4. REDEEMABLE CONVERTIBLE PREFERRED STOCK
     Series A-1 Redeemable Convertible Preferred Stock
     Pursuant to the restated certificate of incorporation, the Board of Directors has the authority, without further action by the stockholders, to issue up to 3,000,000 shares of preferred stock in one or more series. Of these 3,000,000 shares of preferred stock, 75,000 shares have been designated Series A-1. The Series A-1 Preferred Stock has a redemption value of 115% of the face value of the stock, on or after seven years from the date of issuance, or July 3, 2013. The Company recognized $0.4 million for the three months ended June 30, 2011 and 2010 and $0.8 million for the six months ended June 30, 2011 and 2010, to adjust for the redemption value at maturity.
     Additionally, the Series A-1 Preferred Stock has a feature that grants holders the right to receive interest-like returns on accrued, but unpaid, dividends that accumulate at 8% per annum. For the three months ended June 30, 2011and 2010, $1.5 million of preferred stock accretion was recognized and for the six months ended June 30, 2011 and 2010, $3.0 million of preferred stock accretion was recognized in the condensed consolidated statements of operations, for the 8% per annum cumulative dividends. The right to receive the accrued, but unpaid dividends is based on a variable interest rate, and as such the difference between the fixed and variable rate of returns is a theoretical swap derivative. The Company bifurcates this feature and accretes it to the Series A-1 Preferred Stock over the life of the security. For the three months ended June 30, 2011 and 2010, $0.4 million and $0.3 million, of preferred stock accretion expense were recognized and for the six months ended June 30, 2011 and 2010, $0.7 million and $0.6 million of preferred stock accretion expense were recognized for the theoretical swap derivative in the condensed consolidated statement of operations.
     Finally, the cost to issue the Series A-1 Preferred Stock of $5.1 million is being accreted back to the redemption value of the Series A-1 Preferred Stock through July 2013, and generated an additional $0.2 million and $0.2 million of preferred stock accretion for each of the three months and $0.4 million and $0.4 million of preferred stock accretion for each of the six months ended June 30, 2011 and 2010 in the condensed consolidated statements of operations.
5. REPORTABLE SEGMENTS
     The Company manages its business through two reportable segments: Banking and eCommerce. The Banking segment’s market consists primarily of banks, credit unions and other depository financial institutions in the United States. The segment’s fully integrated suite of account presentation, bill payment, relationship management and professional services are delivered through the Internet. The eCommerce segment’s market consists of billers, card issuers, processors, and other creditors such as payment acquirers and very large online billers. The segment’s account presentation, payment, relationship management and professional services are distributed to these clients through the Internet.

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     Factors used to identify the Company’s reportable segments include the organizational structure of the Company and the financial information available for evaluation by the chief operating decision-maker in making decisions about how to allocate resources and assess performance. The Company’s operating segments have been broken out based on similar economic and other qualitative criteria. The Company operates both reporting segments in one geographical area, the United States. The Company’s management assesses the performance of its assets in the aggregate, and accordingly, they are not presented on a segment basis.
     The results of operations from these reportable segments were as follows for the three and six months ended June 30, 2010 and 2009 (in thousands):
                                 
    Banking     eCommerce     Corporate(1)     Total  
Three months ended June 30, 2011:
                               
Revenues
  $ 20,856     $ 17,473     $     $ 38,329  
Costs of revenues
    11,385       9,566             20,951  
 
                       
 
                               
Gross profit
    9,471       7,907             17,378  
Operating expenses
    7,026       5,825       4,814       17,665  
 
                       
 
                               
Income (loss) from operations
  $ 2,445     $ 2,082     $ (4,814 )   $ (287 )
 
                       
 
                               
Three months ended June 30, 2010:
                               
Revenues
  $ 22,169     $ 14,190     $     $ 36,359  
Costs of revenues
    11,428       7,958             19,386  
 
                       
 
                               
Gross profit
    10,741       6,232             16,973  
Operating expenses
    6,218       4,679       4,775       15,672  
 
                       
 
                               
Income (loss) from operations
  $ 4,523     $ 1,553     $ (4,775 )   $ 1,301  
 
                       
 
                               
Six months ended June 30, 2011:
                               
Revenues
  $ 41,876     $ 35,731     $     $ 77,607  
Costs of revenues
    22,921       19,845             42,766  
 
                       
 
                               
Gross profit
    18,955       15,886             34,841  
Operating expenses
    13,799       11,367       17,445       42,611  
 
                       
 
                               
Income (loss) from operations
  $ 5,156     $ 4,519     $ (17,445 )   $ (7,770 )
 
                       
 
                               
Six months ended June 30, 2010:
                               
Revenues
  $ 45,516     $ 29,425     $     $ 74,941  
Costs of revenues
    22,731       16,281             39,012  
 
                       
 
                               
Gross profit
    22,785       13,144             35,929  
Operating expenses
    12,472       9,424       9,015       30,911  
 
                       
 
                               
Income (loss) from operations
  $ 10,313     $ 3,720     $ (9,015 )   $ 5,018  
 
                       
 
(1)   Corporate expenses are primarily comprised of corporate general and administrative expenses that are not considered in the measure of segment profit or loss used to evaluate the segments.

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6. GOODWILL
     Goodwill is not amortized and is tested at the reporting unit level at least annually or whenever events or circumstances indicate that goodwill might be impaired. The fair value of the Company’s reporting units are measured under the income method by utilizing discounted cash flows. The estimates the Company uses in evaluating goodwill are consistent with the plans and estimates that the Company uses to manage its operations.
     The Company did not experience any impairment of goodwill or other intangible assets for the six months ended June 30, 2011 or 2010. The Company’s stock price declined from $4.65 as of December 31, 2010 to $3.26 as of June 30, 2011. The Company considered whether or not the decline in stock price indicated an impairment requiring reevaluation of the goodwill. Factors evaluated include consideration of the 2011
financial performance as well as other Company specific matters. The Company’s financial performance exceeded the financial projections included in the annual impairment testing and there was no indication that other assumptions used in the annual impairment testing were no longer appropriate. As a result, the Company concluded that there was no indication of impairment. The Company will continue to monitor its financial performance, stock price and other factors in order to determine if there are any indicators of impairment prior to its annual impairment evaluation date.
7. STOCK BASED COMPENSATION
     At June 30, 2011, the Company had three stock-based employee compensation plans. The compensation expense for stock-based compensation was $0.6 million and $0.6 million for the three months and $1.2 million and $1.6 million for the six months ended June 30, 2011 and 2010, respectively. A portion of the stock based compensation cost has been capitalized as part of software development costs and deferred costs. For each of the three months ended June 30, 2011 and 2010, less than $0.1 million was capitalized as part of software development costs and deferred costs. For each of the six months ended June 30, 2011 and 2010, $0.1 million was capitalized as part of software development costs and deferred costs.
     Stock Options
     The fair value of each option award is estimated on the date of grant using a Black-Scholes-Merton option-pricing formula that uses the assumptions noted in the table and discussion that follows:
                                 
    Three Months Ended     Six Months Ended  
    June 30,     June 30,  
    2011     2010     2011     2010  
Dividend yield
                       
Expected volatility
    66 %     62 %     66 %     62 %
Risk-free interest rate
    2.63 %     2.75 %     2.63 %     2.75 %
Expected life in years
    6.4       6.4       6.4       6.4  
     Dividend Yield. The Company has never declared or paid dividends and has no plans to do so in the foreseeable future.
     Expected Volatility. Volatility is a measure of the amount by which a financial variable, such as a share price, has fluctuated (historical daily volatility) or is expected to fluctuate (expected volatility) during a period. The Company uses the historical average daily volatility over the average expected term of the options granted to estimate expected volatility.
     Risk-Free Interest Rate. The risk-free interest rate is the average U.S. Treasury rate for the week of each option grant during the period having a term that most closely resembles the expected term of the option.
     Expected Life of Option Term. Expected life of option term is the period of time that the options granted are expected to remain unexercised. Options granted during the period have a maximum term of seven to ten years. The Company uses historical expected terms, with further consideration given to the class of employees to whom the equity awards were granted, to estimate the expected life of the option term.
     Forfeiture Rate. Forfeiture rate is the estimated percentage of equity awards granted that are expected to be forfeited or canceled on an annual basis before becoming fully vested. The Company estimates forfeiture rate based on past turnover data ranging anywhere from one to five years with further consideration given to the class of employees to whom the equity awards were granted.

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     A summary of stock option activity as of June 30, 2011, and changes in the period then ended is presented below (in thousands, except exercise price and remaining contract term data):
                                 
                    Weighted-        
            Weighted-     Average        
            Average     Remaining     Aggregate  
            Exercise     Contract     Intrinsic  
    Shares     Price     Term     Value  
Outstanding at January 1, 2011
    2,512     $ 5.41                  
Granted
    20     $ 3.83                  
Exercised
    (173 )   $ 2.90                  
Forfeited or expired
    (93 )   $ 6.09                  
 
                             
 
                               
Outstanding at June 30, 2011
    2,266     $ 5.56       2.64     $ 356  
 
                             
 
                               
Vested or expected to vest at June 30, 2011
    2,262     $ 5.56       2.63     $ 356  
Exercisable at June 30, 2011
    1,939     $ 5.57       2.13     $ 354  
     At June 30, 2011, approximately 1,980,000 shares of stock options were outstanding under the 1999 or 2005 Plans. Additionally, approximately 20,000 stock options were granted outside the Company’s plans to a new executive employee and 266,000 stock options were granted outside the Company’s plans to the Company’s CEO as an inducement to join the Company during the second quarter of 2011 and 2010, respectively.
     The weighted-average grant-date fair value of options granted was $2.40 and $2.80 per share during the three months ended June 30, 2011 and 2010, respectively and $2.40 and $2.80 per share during the six months ended June 30, 2011 and 2010, respectively. In the table above, the total intrinsic value is calculated as the difference between the market price of the Company’s stock on the last trading day of the quarter and the exercise price of the options. For options exercised, intrinsic value is calculated as the difference between the market price on the date of exercise and the grant price. The intrinsic value of options exercised in the three months ended June 30, 2011 and 2010 was $0.0 million and $0.4million, respectively and $0.4 million and $0.4 million, respectively, for the six months ended June 30, 2011 and 2010.
     As of June 30, 2011, there was $0.7 million of total unrecognized compensation cost related to stock options granted under the 1999 and 2005 Plans. This cost is expected to be recognized over a weighted average period of 2.5 years.
     Cash received from option exercises under all share-based payment arrangements for the three months ended June 30, 2011 and 2010 was $0.1 million and $0.8 million, respectively, and $0.5 million and $0.9 million for the six months ended June 30, 2011 and 2010, respectively, net of shares repurchased to cover the cost of certain exercises and taxes. The tax benefits related to the deductions from option exercises of the share-based payment arrangements will be recognized when those deductions, currently being carried forward as net operating losses, reduce taxes payable.
     Restricted Stock Units
     A summary of the Company’s non-vested restricted stock units as of the six months ended June 30, 2011, and changes for the period then ended, is presented below (in thousands, except grant-date fair value data):
                 
            Weighted-  
            Average  
            Grant-Date  
    Shares     Fair Value  
Non-vested at January 1, 2011
    1,134     $ 4.88  
Granted
    50     $ 3.83  
Vested
    (448 )   $ 4.82  
Forfeited
    (141 )   $ 7.05  
 
             
 
               
Non-vested at June 30, 2011
    595     $ 4.49  
 
             
     At June 30, 2011, there were approximately 333,000 shares of non-vested restricted stock units under the 1999 or 2005 Plans. Additionally, approximately 50,000 restricted stock units were granted outside the Company’s plans to a new executive employee and 321,000 restricted stock units were granted outside the Company’s plans to the Company’s CEO as an inducement to join the Company during the second quarter of 2011 and 2010, respectively.
     The fair value of non-vested units is determined based on the opening trading price of the Company’s shares on the grant date. As of June 30, 2011, there was $1.8 million of total unrecognized compensation cost related to non-vested restricted stock units granted under the 2005 Plan. This cost is expected to be recognized over a weighted average period of 2.2 years.

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8. INCOME TAXES
     The Company recorded income tax expense based on the estimated effective tax rate for the full year, adjusted for non-forecastable items recorded during the first half of 2011.
     The Company’s effective tax rate was 261.0% and 30.5% for the three months ended June 30, 2011 and 2010, respectively and 40.3% and 36.3% for the six months ended June 30, 2011 and 2010, respectively. The year over year change in the effective tax rate relates to permanent differences, state taxes, and a stock based compensation adjustment of approximately $0.2 million relating to the difference between the expected deduction from stock based compensation which is based upon the fair value of the award at the date of issuance and the actual deduction taken which is based upon the fair value of the award at the time the award is exercised or vests.
     The Company has determined that there have been no material changes in tax positions taken in the prior periods, tax positions taken in the current period, settlements with taxing authorities resulting from lapses in the statute of limitations and unrecognized tax benefits that if recognized would affect the effective tax rate and amount of interest and penalties recognized in the condensed consolidated statement of operations and the condensed consolidated balance sheets.
     The tax return years since 2000 in the Company’s major tax jurisdictions, both federal and various states, have not been audited and are not currently under audit. The Company does not have reason to expect any changes in the next twelve months regarding uncertain tax positions.
9. NET LOSS AVAILABLE TO COMMON STOCKHOLDERS PER SHARE
     The following table sets forth the computation of basic and diluted net loss available to common stockholders per share (in thousands, except per share amounts):
                                 
    Three Months Ended     Six Months Ended  
    June 30,     June 30,  
    2011     2010     2011     2010  
Net income (loss)
  $ 124     $ 1,069     $ (4,628 )   $ 3,249  
Preferred stock accretion
    2,463       2,374       4,888       4,711  
 
                       
 
                               
Net loss available to common shareholders
  $ (2,339 )   $ (1,305 )   $ (9,516 )   $ (1,462 )
 
                       
 
                               
Weighted average shares outstanding used in calculation of net loss available to common stockholders per share:
                               
Basic
    31,820       30,911       31,705       30,699  
Dilutive stock options
                       
 
                       
 
                               
Diluted
    31,820       30,911       31,705       30,699  
 
                       
 
                               
Net loss available to common stockholders per share:
                               
Basic
  $ (0.07 )   $ (0.04 )   $ (0.30 )   $ (0.05 )
Diluted
  $ (0.07 )   $ (0.04 )   $ (0.30 )   $ (0.05 )
     Approximately 7,491,617 and 8,562,555 shares of common stock equivalents for the three months ended June 30, 2011 and 2010, respectively, and approximately 7,212,704 and 8,198,816 shares of common stock equivalents for the six months ended June 30, 2011 and 2010, respectively were excluded from the calculation of diluted earnings per share because of their anti-dilutive effect.

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10. FAIR VALUE MEASUREMENTS
     Fair value is defined as the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. In addition, the standard specifies that the fair value should be the exit price, or price received to sell the asset or liability as opposed to the entry price, or price paid to acquire an asset or assume a liability.
     The standard provides valuation techniques and a fair value hierarchy used to measure fair value. The hierarchy prioritizes inputs for valuation techniques used to measure fair value into three categories:
 
(1)   Level 1 inputs, which are considered the most reliable, are quoted prices in active markets for identical assets or liabilities.
 
(2)   Level 2 inputs are those that are observable in the market place, either directly or indirectly for the asset or liability.
The tables below show how the Company categorizes certain financial assets and liabilities based on the types of inputs used in valuation techniques for measuring fair value:
                                 
    Fair Value Measurements at June 30, 2011  
    Quoted                    
    Prices in                    
    Active                    
    Markets     Significant              
    for     Other     Significant        
    Identical     Observable     Unobservable        
    Assets     Inputs     Inputs        
    (Level 1)     (Level 2)     (Level 3)     Total  
Financial assets (in thousands):
                               
Merrill Lynch Institutional Fund
  $ 7,186     $     $     $ 7,186  
Theoretical swap derivative(1)
                6,522       6,522  
 
                       
 
  $ 7,186     $     $ 6,522     $ 13,708  
 
                       
                                 
    Fair Value Measurements at December 31, 2010  
    Quoted                    
    Prices in                    
    Active     Significant              
    Markets for     Other     Significant        
    Identical     Observable     Unobservable        
    Assets     Inputs     Inputs        
    (Level 1)     (Level 2)     (Level 3)     Total  
Financial assets (in thousands):
                               
Merrill Lynch Institutional Fund
  $ 12,162     $     $     $ 12,162  
Theoretical swap derivative(1)
                6,004       6,004  
 
                       
 
                               
 
  $ 12,162     $     $ 6,004     $ 18,166  
 
                       
 
(1)   Represents the fair market value of the embedded derivative associated with the Series A-1 Redeemable Convertible Preferred Stock issued in conjunction with the Princeton eCom acquisition on July 3, 2006. Management measures fair value of the derivative by estimating future cash flows related to the asset using a forecasted iMoney Net First Tier rate based on the one-month LIBOR rate adjusted for the historical spread for the estimated period in which the Series A-1 Preferred Stock will be outstanding.

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The following tables are summaries of the Company’s financial assets that use Level 3 inputs to measure fair value (in thousands):
         
    Theoretical  
    Swap Derivative  
Balance as of January 1, 2011
  $ 6,004  
Realized and unrealized gain(1)
    518  
 
     
     
Balance as of June 30, 2011
  $ 6,522  
 
     
         
    Theoretical  
    Swap Derivative  
Balance as of January 1, 2010
  $ 4,668  
Realized and unrealized gain(1)
    1,027  
 
     
     
Balance as of June 30, 2010
  $ 5,695  
 
     
 
(1)   The realized and unrealized gains are included as interest expense in the condensed consolidated statements of operations for the six months ended June 30, 2011 and June 30, 2010.
11. COMMITMENTS & CONTINGENCIES
     On April 22, 2011, a civil jury in the Circuit Court of Fairfax County, Virginia returned a verdict in the employment-related lawsuit filed against the Company by its former chairman and chief executive officer, Matthew P. Lawlor. The jury found in his favor on some, but not all, of his claims and awarded him a portion of the total damages he had requested. The verdict remains subject to post trial motions and proceedings. Once completed, the Company plans to seek an appeal of the verdict.
     The Company has accrued $7.7 million to reflect the jury award, statutory interest and an estimate of additional expenses which may be recoverable by Mr. Lawlor if this verdict ultimately results in a final, non-appealable judgment in favor of Mr. Lawlor. This amount is shown as Reserve for potential legal liability in the condensed consolidated statement of operations. To the extent a final, non-appealable judgment upholds Mr. Lawlor’s claims arising under the Company’s stock-based equity incentive plans, other plan participants may refer to that judgment in asserting claims similar to Mr. Lawlor’s against the Company. If those claims were pursued, the Company believes it could incur costs of defense, settlement or damages.
     Online Resources Corporation is currently the defendant in a civil action, Kent D. Stuckey v. Online Resources Corporation, U.S. District Court for Southern Dist. Ohio, Eastern Div., Case No. 2:08-CV-1188. This lawsuit was filed on December 19, 2008 by Mr. Stuckey, the former Chief Executive Officer and Chairman of Internet Transaction Solutions, Inc. (“ITS”), a company that Online Resources acquired in August 2007. The plaintiff has purported to bring this suit in a representative capacity on behalf of all former ITS stockholders. Plaintiff’s primary allegation is that the stockholders of ITS were damaged as a result of the failure of Online Resources to register the shares that were

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received in the acquisition of ITS. Online Resources has disputed all the claims made by the plaintiff, and believes no material exposure will result from the claims asserted.
     Online Resources Corporation is currently a defendant in a civil action, Leon Stambler v. Intuit Inc., et al., Civil Action No. 2:10-C-181, Eastern Dist. Texas, Marshall Div. This lawsuit was originally filed on May 28, 2010 and an amended complaint was filed on September 27, 2010. There are twenty-six other named defendants in this action asserting claims of infringement, by each defendant, of the plaintiff’s patents relating to certain aspects of online financial transactions. The plaintiff continues to proceed with discovery in the case. Online Resources disputes all the claims made by the plaintiff at this juncture, and does not anticipate any material liability from this lawsuit.
The current estimated losses in the Stuckey and Stambler cases are not material. Based on its current knowledge the Company has not recorded a loss provision related to these cases, however, it is reasonably possible that the ultimate loss related to these matters could exceed the amounts recorded in the financial statements as of June 30, 2011.

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ITEM 2.   MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OPERATIONS
CAUTIONARY NOTE
     The following management’s discussion and analysis should be read in conjunction with the accompanying condensed consolidated unaudited financial statements and notes thereto. This Quarterly Report on Form 10-Q may contain “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended (the “Exchange Act”), including, but not limited to:
    Any statements that are not statements of historical fact;
 
    Statements regarding trends in our revenues, expense levels, and liquidity and capital resources;
 
    Statements about the sufficiency of the proceeds from the sale of securities and cash balances to meet currently planned working capital and capital expenditure requirements for at least the next twelve months; and
 
    Other statements identified or qualified by words such as “likely”, “will”, “suggest”, “may”, “would”, “could”, “should”, “expects”, “anticipates”, “estimates”, “plans”, “projects”, “believes”, “seeks”, “intends” and other similar words that signify forward-looking statements.
     These forward-looking statements represent our best judgment as of the date of the Quarterly Report on Form 10-Q, and we caution readers not to place undue reliance on such statements. Actual performance and results of operations may differ materially from those projected or suggested in the forward-looking statements due to certain risks and uncertainties, including but not limited to, the risks and uncertainties described or discussed below and elsewhere in this report, particularly in the section “Risk Factors” in Item 1A of Part II, as well as in the section “Risk Factors” in our Annual Report on Form 10-K filed with the SEC on March 15, 2011. These risks include, among others, the following:
    our history of prior losses and the lack of certainty of maintaining consistent profitability;
 
    our dependence on the marketing assistance of third parties to market our services;
 
    the possibility that we may not be able to expand to meet increased demand for our services and related products;
 
    the potential adverse impact that client departures may have on our financial results;
 
    our inability to attract and retain qualified management and technical personnel and our dependence on our executive officers and key employees;
 
    potential security breaches or system failures disrupting our business and the liability associated with these disruptions;
 
    the failure to properly develop, market or sell new products;
 
    the potential impact of the consolidation of the banking and financial services industry;
 
    the potential effects of adoption of government rules or regulations on our business;
 
    our need to maintain satisfactory ratings from federal depository institution regulators;
 
    exposure to increased compliance costs and risks associated with new and increasing and new regulation of corporate governance and disclosure standards;
 
    the liquidation preference rights and redemption rights associated with our outstanding shares of preferred stock;
 
    the voting rights of our preferred stock restricting our right to take certain actions;
 
    the potential losses we may incur from the impairment of the goodwill we have obtained from our acquisitions;
 
    our inability to obtain additional financing to grow our business;
 
    the concentration of our clients in a small number of industries, including the financial services industry, and changes within those industries reducing demand for our products and services;

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    the failure to retain existing end-users or changes in their continued use of our services adversely affecting our operating results;
 
    demand for low-cost or free online financial services and competition placing significant pressure on our pricing structure and revenues;
 
    exposure to greater than anticipated tax liabilities;
 
    our quarterly financial results being subject to fluctuations and having a material adverse effect on the price of our stock;
 
    our limited ability to protect our proprietary technology and other rights;
 
    the need to redesign our products, pay royalties or enter into license agreements with third parties as a result of our infringement, or alleged infringement, of proprietary rights of third parties;
 
    the potential obsolescence of our technology or the offering of new, more efficient means of conducting account presentation and payments services negatively impacting our business;
 
    errors and bugs existing in our internally developed software and systems as well as third-party products;
 
    the disruption of our business and the diversion of management’s attention resulting from breach of contract or product liability suits;
 
    difficulties in integrating acquired businesses;
 
    our having limited knowledge of, or experience with, the industries served and products provided by our acquired businesses;
 
    the increase in the size of our operations and the risks described herein from acquisitions or otherwise;
 
    the liabilities or obligations that were not or will not be adequately disclosed from acquisitions we have made and may make;
 
    the claims that may arise from acquired companies giving us limited warranties and indemnities in connection with their businesses;
 
    the effect on the trading price of our stock from the sale of the substantial number of shares of common and convertible preferred stock outstanding, including shares issued in connection with certain acquisitions and shares that may be issued upon exercise of grants under our equity compensation plans;
 
    the significant amount of debt which will have to repay;
 
    the adverse effect to the market price of our common stock from future offerings of debt and preferred stock which would be senior to our common stock upon liquidation; and
 
    the acceleration of repayment of borrowed funds if a default under the terms of our credit agreement arises.
OVERVIEW
     We provide outsourced, web- and phone-based financial technology services to financial institution, biller, card issuer and creditor clients to fulfill payment, banking and other financial services to their millions of consumer end-users. Our products and services enable our clients to provide their consumer end-users with the ability to perform various self-service functions including electronic bill payments and funds transfers, which utilize our unique, real-time debit architecture, ACH and other payment methods, as well as gain online access to their accounts, transaction histories and other information. We deliver our products and services to two primary vertical markets: Banking Services and e-Commerce Services.

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    Banking Services: For banks, credit unions and other depository financial institutions, we provide electronic bill payment and online banking services. Our electronic bill payment services provide clients a cost effective solution to process transactions for their consumer end-users. Our online banking products include an integrated suite of web-based account presentation and payment services, as well as supporting call center, consumer marketing and professional services. These solutions give clients an enhanced experience for their users, the marketing processes to drive Internet channel adoption, and innovative products and services that help them maintain their competitive position.
 
      The bill payment services we offer to our Banking clients use our proprietary payments gateway, which leverages real-time electronic funds transfer, also known as EFT, infrastructure and technology. By debiting end-users’ accounts in real-time, we are able to improve the speed, cost and certainty of payments, while eliminating the risk that bills will be paid against insufficient funds.
 
    e-Commerce Services: For billers, card issuers and credit providers, we provide web- and phone-based payment, account presentation and web-collections services, along with supporting professional services. Our services include a full suite of payment options that can be made available to consumers, including acceptance of payments made by credit card, signature debit card, ACH and PIN-less debit through multiple channels including online, interactive voice response, or IVR, and call center customer service representatives. These options also include flexible payment scheduling, convenience payments, bill presentment and other advanced payment and collection services.
     We currently derive approximately 80% of our revenues from payments and 20% from internet banking, account presentation and other services. These other services include customer care and consumer marketing services to support consumers and assist our clients in delivering a favorable user experience. It also includes professional services, including internet banking software solutions that enable various customization and deployment options.
     We believe our domain expertise fulfills a significant need among both smaller financial services providers, who lack the internal resources to build and operate web-based financial services, and larger providers and billers, who outsource niche solutions in order to use their internal resources elsewhere. We also believe that, because our business requires significant infrastructure along with a high degree of flexibility, real-time solutions, and the ability to integrate financial information and highly reliable transaction processing, we provide valuable service offerings in defensible market segments.
     We are headquartered in Chantilly, Virginia. We also maintain operations facilities in Princeton, New Jersey, Parsippany, New Jersey, Woodland Hills, California, Columbus, Ohio and Pleasanton, California and an additional data center facility in Newark, New Jersey. We were incorporated in Delaware in 1989.
     Registered end-users using account presentation, bill payment or both, and the payment transactions executed by those end-users are the major drivers of our revenues. At June 30, 2011 in comparison to December 31, 2010, the number of users of our account presentation services increased 4% and the number of users of our payment services decreased 2%, for an overall 1% decrease in users.
     We have long-term service contracts with most of our clients. The majority of our revenues are recurring, though these contracts also provide for implementation, set-up and other non-recurring fees. Account presentation services revenues are based on either a monthly license fee, allowing our clients to register an unlimited number of customers, or a monthly fee for each registered customer. Payment services revenues are either based on a monthly fee for each customer enrolled, a fee per executed transaction, or a combination of both. Our clients pay nearly all of our fees and then determine if or how they want to pass these costs on to their users. They typically provide account presentation services to users free of charge, as they derive significant potential benefits including account retention, delivery and paper cost savings, account consolidation and cross-selling of other products.
     As a network-based service provider, we have made substantial up-front investments in infrastructure, particularly for our proprietary systems. We invested approximately $3.9 million for the six months ended June 30, 2011, and $5.9 million and $6.2 million for the years ended December 31, 2010 and 2009, respectively. These investments were made to create new products, enhance the functionality of existing products and improve our infrastructure. Product enhancements allow us to remain competitive, retain existing clients and attract new clients. New products allow us to increase revenue and attract new clients. Infrastructure investments allow us to leverage ongoing advances in technology to improve our operating efficiency and capture cost savings.
     While we continue to incur ongoing development and maintenance costs, we believe the infrastructure we have built provides us with significant operating leverage. We continue to automate processes and develop applications that allow us to make only small increases in labor and other operating costs relative to increases in customers and transactions. We believe our financial and operating performance will be based primarily on our ability to leverage additional end-users and transactions over this relatively fixed cost base.
     Registered end-users using account presentation, payment services or both, and the payment transactions executed by those end-users are the major drivers of our revenues. Since June 30, 2010, the number of account presentation services users increased by 10%, and the number of payment services users increased 9%, for an overall 9% increase in users. The increase in account presentation services users is due to new clients as well as increased users with existing clients.

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Results of Operations The following table presents the summarized results of operations for our two reportable segments, Banking and eCommerce (dollars in thousands):
                                                                 
    Three Months Ended June 30,     Six Months Ended June 30,  
    2011     2010     2011     2010  
    Dollars     %     Dollars     %     Dollars     %     Dollars     %  
Revenues:
                                                               
Banking
  $ 20,856       54 %   $ 22,169       61 %   $ 41,876       54 %   $ 45,516       61 %
eCommerce
    17,473       46 %     14,190       39 %     35,731       46 %     29,425       39 %
 
                                               
 
                                                               
Total
  $ 38,329       100 %   $ 36,359       100 %   $ 77,607       100 %   $ 74,941       100 %
 
                                               
                                                                 
    Dollars     Margin     Dollars     Dollars     Margin     Margin     Dollars     Margin  
Gross profit:
                                                               
Banking
  $ 9,471       45 %   $ 10,741       48 %   $ 18,955       45 %   $ 22,785       50 %
eCommerce
    7,907       45 %     6,232       44 %     15,886       44 %     13,144       45 %
 
                                               
 
                                                               
Total
  $ 17,378       45 %   $ 16,973       47 %   $ 34,841       45 %   $ 35,929       48 %
 
                                               
 
Operating expenses:
                                                               
Banking
  $ 7,026       40 %   $ 6,218       40 %   $ 13,799       32 %   $ 12,472       40 %
eCommerce
    5,825       33 %     4,679       30 %     11,367       27 %     9,424       31 %
Corporate(1)
    4,814       27 %     4,775       30 %     17,445       41 %     9,015       29 %
 
                                               
 
                                                               
Total
  $ 17,665       100 %   $ 15,672       100 %   $ 42,611       100 %   $ 30,911       100 %
 
                                               
                                                                 
    Dollars     Margin     Dollars     Margin     Dollars     Margin     Dollars     Margin  
Income from operations:
                                                               
Banking
  $ 2,445       12 %   $ 4,523       20 %   $ 5,156       12 %   $ 10,313       23 %
eCommerce
    2,082       12 %     1,553       11 %     4,519       13 %     3,720       13 %
Corporate(1)
    (4,814 )             (4,775 )             (17,445 )             (9,015 )        
 
                                               
 
                                                               
Total
  $ (287 )     (1 )%   $ 1,301       4 %   $ (7,770 )     (10 )%   $ 5,018       7 %
 
                                               
 
(1)   Corporate expenses are primarily comprised of corporate general and administrative expenses that are not considered in the measure of segment profit or loss used to evaluate the segments.

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THREE MONTHS ENDED JUNE 30, 2011 COMPARED TO THE THREE MONTHS ENDED JUNE 30, 2010
Revenues
     We generate revenues from account presentation, payment, relationship management and professional services and other revenues.
                                 
    Three Months Ended        
    June 30,     Change  
    2011(1)     2010(1)     Difference(1)     %  
Revenues:
                               
Account presentation services
  $ 2,721     $ 2,058     $ 663       32 %
Payment services
    28,074       28,145       (71 )     (- )%
Relationship management services
    1,717       2,042       (325 )     (16 )%
Professional services and other
    5,817       4,114       1,703       41 %
 
                       
 
                               
Total revenues
  $ 38,329     $ 36,359     $ 1,970       5 %
 
                       
 
                               
Payment metrics:
                               
Banking payment transactions
    37,370       36,596       774       2 %
Biller payment transactions
    21,163       17,185       3,978       23 %
 
(1)   In thousands
     Account Presentation Services. Both the Banking and eCommerce segments contribute to account presentation services revenues, which increased 32%, or $0.7 million, to $2.7 million. The increase is primarily due to $0.1 million increase in user fees, $0.5 million increase in hosting fees and $0.1 million in card usage fees.
     Payment Services. Both the Banking and eCommerce segments contribute to payment services revenues, which remained constant at $28.1 million compared to the same period in 2010.
     Relationship Management Services. Primarily composed of revenues from the Banking segment, relationship management services revenues which decreased 16%, or $0.3 million, to $1.7 million. The decrease is primarily due to $0.1 million decrease in new user set up fees, $0.1 million decrease in marketing program revenue and $0.1 million decrease in other user fees.
     Professional Services and Other. Both the Banking and eCommerce segments contribute to professional services and other revenues, which increased $1.7 million, or 41%. The increase is primarily due to $0.7 million increase in cancellation fees, $0.7 million increase in professional service fees , $0.2 million increase in license fees, and $0.1 million increase in user fees for ancillary services.

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Costs and Expenses
                                 
    Three Months Ended        
    June 30,     Change  
    2011(1)     2010(1)     Difference(1)     %  
Revenues
  $ 38,329     $ 36,359     $ 1,970       5 %
Costs of revenues
    20,951       19,386       1,565       8 %
 
                       
 
                               
Gross profit
    17,378       16,973       405       2 %
Gross margin
    45 %     47 %                
Operating expenses
                               
General and administrative
    9,663       8,273       1,390       17 %
Reserve for potential legal liability
                       
Sales and marketing
    5,302       4,846       456       9 %
Systems and development
    2,700       2,553       147       6 %
 
                       
 
                               
Total operating expenses
    17,665       15,672       1,993       13 %
 
                       
 
                               
(Loss) income from operations
    (287 )     1,301       (1,588 )     (122 )%
Other income (expense)
                               
Interest income
    25       14       11       79 %
Interest and other expense (income)
    185       223       (38 )     (17 )%
 
                       
 
                               
Total other income (expense)
    210       237       (27 )     (11 )%
 
                       
 
                               
(Loss) income before tax (benefit) provision
    (77 )     1,538       (1,615 )     (105 )%
Income tax (benefit) provision
    (201 )     469       (670 )     (143 )%
 
                       
 
                               
Net income (loss)
    124       1,069       (945 )     (88 )%
Preferred stock accretion
    2,463       2,374       89       4 %
 
                       
 
                               
Net loss available to common stockholders
  $ (2,339 )   $ (1,305 )   $ (1,034 )     (79 )%
 
                       
 
                               
Net loss available to common stockholders per share:
                               
Basic
  $ (0.07 )   $ (0.04 )   $ (0.03 )     (75 )%
Diluted
  $ (0.07 )   $ (0.04 )   $ (0.03 )     (75 %
Shares used in calculation of net loss available to common stockholders per share:
                               
Basic
    31,820       30,911       909       3 %
Diluted
    31,820       30,911       909       3 %
 
(1)   In thousands except for per share amounts.
     Costs of Revenues. Costs of revenues encompass the direct expenses associated with providing our services. These expenses include telecommunications, payment processing, systems operations, customer service, implementation and professional services work. Costs of revenues increased $1.6 million, or 8%, to $21.0 million for the three months ended June 30, 2011 due to increases in interchange fees of $1.7 million offset by a decrease in printing and postage of $0.1 million.
     Gross Profit. Gross profit increased $0.4 million for the three months ended June 30, 2011 and gross margin as a percentage of revenues decreased from 47% in the prior year quarter to 45% in the current quarter.
     General and Administrative. General and administrative expenses primarily consist of salaries for executive, administrative and financial personnel, consulting expenses and facilities costs such as office leases, insurance and depreciation. General and administrative expenses

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increased $1.4 million, or 17%, to $9.7 million for the three months ended June 30, 2011 due to $0.9 million increase in employee bonus expense and an increase in legal fees of $0.8 million offset by a decrease in consulting and professional fees of $0.4 milliion.
     Sales and Marketing. Sales and marketing expenses include salaries and commissions paid to sales and client services personnel and other costs incurred in selling our services and products. Sales and marketing expenses increased $0.5 million, or 9%, to $5.3 million for the three months ended June 30, 2011. The primary reason for the increase is increased employee compensation and bonus expense of $0.4 million.
     Systems and Development. Systems and development expenses include salaries, consulting fees and all other expenses incurred in supporting the development of new services and products and new technology to enhance existing products. Systems and development expenses increased by $0.1 million, or 6%, to $2.7 million for the three months ended June 30, 2011 primarily due to increased consulting and fees of $0.3 million, increased software amortization expense of $0.2 million and increased implementation costs of $0.2 million offset by decreased employee compensation and bonus expense of $0.6 million.
     (Loss) Income from Operations (Loss). Income from operations decreased $1.6 million, or 122%, to $0.3 million loss for the three months ended June 30, 2011. The decrease is due to increased general and administrative expenses.
     Interest Income. Interest income remained constant for the three months ended June 30, 2011 compared to the same period in the prior year.
     Interest and Other Expense (Income). Interest and other expense remained constant for the three months ended June 30, 2011 compared to the same period in the prior year.
     Income Tax (Benefit) Provision. We recognized tax benefit for the three months ended June 30, 2011, as a result of $0.1 million of loss before income taxes generated during the second quarter of 2011. The difference between our effective tax rate and the federal statutory rate is primarily due to permanent differences, state taxes, and a stock based compensation adjustment of approximately $0.1 million relating to the difference between the expected deduction from stock based compensation which is based upon the fair value of the award at the date of issuance and the actual deduction taken which is based upon the fair value of the award at the time the award is exercised or vests.
     Preferred Stock Accretion. The accretion related to the Series A-1 Preferred Stock issued on July 3, 2006 increased 4% due to compounding of dividends.
     Net Loss Available to Common Stockholders. Net loss available to common stockholders decreased $1.0 million to a net loss of $2.3 million for the three months ended June 30, 2011, compared to net loss of $1.3 million for the three months ended June 30, 2010. Basic and diluted net loss available to common stockholders per share was $0.07 for the three months ended June 30, 2011, compared to a net loss available to common stockholders of $0.04 for the three months ended June 30, 2010. Basic and diluted shares outstanding increased by 3% primarily as a result of shares issued in connection with the exercise of stock options, issuance of restricted stock units and our employees’ participation in the employee stock purchase plan.

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SIX MONTHS ENDED JUNE 30, 2011 COMPARED TO THE SIX MONTHS ENDED JUNE 30, 2010
Revenues
     Revenues increased $2.7 million, or 4%, to $77.6 million for the six months ended June 30, 2011.
                                 
    Six Months Ended        
    June 30,     Change  
    2011(1)     2010(1)     Difference(1)     %  
Revenues:
                               
Account presentation services
  $ 5,460     $ 4,439     $ 1,021       23 %
Payment services
    57,866       57,877       (11 )     (- )%
Relationship management services
    3,531       4,140       (609 )     (15 )%
Professional services and other
    10,750       8,485       2,265       27 %
 
                       
 
                               
Total revenues
  $ 77,607     $ 74,941     $ 2,666       4 %
 
                       
 
                               
Payment metrics:
                               
Banking transactions
    75,353       72,451       2,902       4 %
Biller payment transactions
    43,231       33,997       9,234       27 %
 
Notes:
 
(1)   In thousands
     Account Presentation Services. Both the Banking and eCommerce segments contribute to account presentation services revenues, which increased 23%, or $1.0 million, to $5.5 million. The increase is primarily due to approximately $1.0 million increase in hosting fees and $0.1 million increase in user fees offset by a decrease of $0.1 million in card usage fees.
     Payment Services. Both the Banking and eCommerce segments contribute to payment services revenues, which remained constant at $57.9 million compared to the same period in 2010.
     Relationship Management Services. Primarily composed of revenues from the Banking segment, relationship management services revenues decreased 15%, or $0.6 million to $3.5 million due to a $0.2 million decrease in new user set up fees, 0.1 million decrease in revenues from marketing programs, $0.3 million decrease in other user and license fees.
     Professional Services and Other. Both the Banking and eCommerce segments contribute to professional services and other revenues, which increased $2.3 million, or 27%. The increase is due to a $0.5 million increase in cancellation fees, a $1.0 million increase in professional service fees, a $0.3 million increase in license fees, $0.2 million increase in user fees for ancillary services, a $0.2 million increase in implementation fees and a $0.1 million increase in telecommunication and training charges.

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Costs and Expenses
                                 
    Six Months Ended        
    June 30,     Change  
    2011(1)     2010(1)     Difference(1)     %  
Revenues
  $ 77,607     $ 74,941     $ 2,666       4 %
Costs of revenues
    42,766       39,012       3,754       10 %
 
                       
 
                               
Gross profit
    34,841       35,929       (1,088 )     (3 )%
Gross margin
    45 %     48 %                
Operating expenses
                               
General and administrative
    19,161       16,028       3,133       20 %
Reserve for potential legal liability
    7,700             7,700       100 %
Sales and marketing
    10,404       9,757       647       7 %
Systems and development
    5,346       5,126       220       4 %
 
                       
 
                               
Total operating expenses
    42,611       30,911       11,700       38 %
 
                       
 
                               
(Loss) income from operations
    (7,770 )     5,018       (12,788 )     (255) %
Other income (expense)
                               
Interest income
    57       21       36       171 %
Interest and other expense (income)
    (70 )     65       (135 )     (208 )%
 
                       
 
                               
Total other income (expense)
    (13 )     86       (99 )     (115 )%
 
                       
 
                               
(Loss) income before tax (benefit) provision
    (7,783 )     5,104       (12,887 )     (252) %
Income tax (benefit) provision
    (3,155 )     1,855       (5,010 )     (270) %
 
                       
 
                               
Net (loss) income
    (4,628 )     3,249       (7,877 )     (242) %
Preferred stock accretion
    4,888       4,711       177       4 %
 
                       
 
                               
Net loss available to common stockholders
  $ (9,516 )   $ (1,462 )   $ (8,054 )     (551 )%
 
                       
 
                               
Net loss available to common stockholders per share:
                               
Basic
  $ (0.30 )   $ (0.05 )   $ (0.25 )     (500 )%
Diluted
  $ (0.30 )   $ (0.05 )   $ (025 )     (500 )%
Shares used in calculation of net loss available to common stockholders per share:
                               
Basic
    31,705       30,699       1,006       3 %
Diluted
    31,705       30,699       1,006       3 %
 
Notes:
 
(1)   In thousands except for per share amounts.
     Costs of Revenues. Costs of revenues encompass the direct expenses associated with providing our services. These expenses include telecommunications, payment processing, systems operations, customer service, implementation and professional services work. Costs of revenues increased $3.8 million, or 10%, to $42.8 million for the six months ended June 30, 2011 due to increases in interchange fees of $3.4 million and increased amortization of deferred costs of $0.9 million offset by a decrease in printing and postage of $0.3 million and a decrease in amortization of software of $0.3 million.
     Gross Profit. Gross profit decreased $1.1 million for the six months ended June 30, 2011 and gross margin as a percentage of revenues decreased from 48% in the prior six months ended June 30, 2010 to 45% for the six months ended June 30, 2011.
     General and Administrative. General and administrative expenses primarily consist of salaries for executive, administrative and financial personnel, consulting expenses and facilities costs such as office leases, insurance and depreciation. General and administrative expenses increased $3.1 million, or 20%, to $19.2 million for the six months ended June 30, 2011 due to an increase in legal fees of $2.4 million and an increase in employee bonus of $1.0 million.
     Reserve for potential legal liability. In 2011, the Company accrued $7.7 million to reflect a jury award, statutory interest and estimate of legal fees which may be recoverable by the Company’s former Chairman and Chief Executive Officer, Matthew P. Lawlor, related to a lawsuit he filed against the Company.
     Sales and Marketing. Sales and marketing expenses include salaries and commissions paid to sales and client services personnel and other costs incurred in selling our services and products. Sales and marketing expenses increased $0.6 million, or 7%, to $10.4 million for the six months ended June 30, 2011. The increase is due to increased employee compensation of approximately $0.6 million.
     Systems and Development. Systems and development expenses include salaries, consulting fees and all other expenses incurred in supporting the research and development of new services and products and new technology to enhance existing products. Systems and development expenses increased by $0.2 million, or 4%, to $5.3 million for the six months ended June 30, 2011. The increase is due to an increase in consultant costs of $0.2 million, an increase of capitalized software costs of $0.7 million, and an increase in implementation costs of $0.2 million offset by lower employee compensation $1.0 million.
     (Loss) Income from Operations. (Loss) income from operations decreased $12.8 million for the six months ended June 30, 2011 compared to the same period in the prior year.
     Interest Income. Interest income remained constant for the six months ended June 30, 2011 compared to the same period in the prior year.

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     Interest and Other Expense. Interest and other expense decreased by $0.1 million for the six months ended June 30, 2011 due to reduced interest payments on the 2007 Notes of approximately $0.2 million and a decrease of income in the fair value of the theoretical swap derivative which reduced other expense by approximately $0.5 million, offset by a decrease in unrealized gains of approximately $0.2 million.
     Income Tax (Benefit) Provision. We recognized tax benefit for the six months ended June 30, 2011, as a result of $7.8 million of loss before income taxes generated during the first half of 2011. Our effective tax rate for the period was 40.5%. The difference between our effective tax rate and the federal statutory rate is primarily due to permanent differences, state taxes, and a stock based compensation adjustment of approximately $0.2 million relating to the difference between the expected deduction from stock based compensation which is based upon the fair value of the award at the date of issuance and the actual deduction taken which is based upon the fair value of the award at the time the award is exercised or vests.
     Preferred Stock Accretion. The accretion related to the Series A-1 Preferred Stock issued on July 3, 2006 increased 4% due to compounding of dividends.
     Net Loss Available to Common Stockholders. Net loss available to common stockholders decreased $8.1 million to net loss of $9.5 million for the six months ended June 30, 2011, compared to net loss of $1.5 million for the six months ended June 30, 2010. Basic and diluted net loss available to common stockholders per share was $0.30 for the six months ended June 30, 2011, compared to a net loss available to common stockholders of $0.05 for the six months ended June 30, 2010. Basic and diluted shares outstanding increased by 3% primarily as a result of shares issued in connection with the exercise of stock options, issuance of restricted stock units and our employees’ participation in the employee stock purchase plan.
LIQUIDITY AND CAPITAL RESOURCES
     Net cash provided by operating activities was $8.6 million for the six months ended June 30, 2011. This represented a $6.4 million decrease in cash provided by operating activities compared to the same period in the prior year, which was primarily the result of a decrease in net income of $7.9 million and a decrease to deferred tax benefits of $6.0 million offset by the impact of the reserve for potential legal liability.
     Net cash used by investing activities for the six months ended June 30, 2011 was $3.9 million, which was the result of capital expenditures.
     Net cash used by financing activities was $9.5 million for the six months ended June 30, 2011, which was primarily the result of $10.0 million of payments on our 2007 Notes offset by $0.6 million in net proceeds from the issuance of common stock.
     Given continuing economic uncertainty and interest rate volatility, we could experience unforeseeable impacts on our results of operations, cash flows, ability to meet debt and other contractual requirements, and other items in future periods. While there can be no guarantees as to outcome, we have developed a contingent plan to address the negative effects of these uncertainties, if they occur.
     Future capital requirements will depend upon many factors, including our need to finance any future acquisitions, the timing of research and product development efforts and the expansion of our marketing effort. We expect to continue to expend significant amounts on expansion of facility infrastructure, ongoing research and development, computer and related equipment, and personnel.
     The Company’s current cash balance and projected cash flows are not sufficient to repay both the $26.8 million in 2007 Notes due in 2012 and the Series A-1 Preferred Stock redemption value of 115% of the face value of the stock plus accrued dividends and escalation accrual putable on or after July 3, 2013 and the reserve for potential legal liability should it become payable . If we are unable to obtain additional financing or renegotiate our existing debt facility and preferred security, there can be no assurance that we will be able to make the necessary payments.

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ITEM 3.   QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK
     We invest primarily in short-term, investment grade, marketable government, corporate, and mortgage-backed debt securities. Our interest income is most sensitive to changes in the general level of U.S. interest rates and given the short-term nature of our investments, our exposure to interest rate risk is not material. We do not have operations subject to risks of foreign currency fluctuations, nor do we use derivative financial instruments in our investment portfolio.
     We are exposed to the impact of interest rate changes as they affect our outstanding senior secured notes, or 2007 Notes. The interest rate on our 2007 Notes varies based on LIBOR and, consequently, our interest expense could fluctuate with changes in the LIBOR rate through the maturity date of the senior secured note.
     We earn float interest in clearing accounts that hold funds collected from end-users until they are disbursed to receiving merchants or financial institutions. The float interest we earn on these clearing accounts is considered in our determination of the fee structure for clients and represents a portion of the payment for our services. As such, the float interest earned is classified as payment services revenue in our condensed consolidated statements of operations. This float interest revenue is exposed to changes in the general level of U.S. interest rates as it relates to the balances of these clearing accounts. The float interest totaled $0.1 million and $0.1 million for the six months ended June 30, 2011 and 2010, respectively. If there was a change in interest rates of one percent as of June 30, 2011, revenues associated with float interest would have increased by approximately $1.0million for the six months ended June 30, 2011.
ITEM 4.   CONTROLS AND PROCEDURES
     Our management is responsible for establishing and maintaining disclosure controls and procedures, as such term is defined in Rules 13a-15(e) and 15(d)-15(e) under the Securities Exchange Act of 1934, and for internal controls over financial reporting.
     (a) As of the end of the period covered by this Quarterly Report on Form 10-Q, an evaluation was performed under the supervision and with the participation of our management, including the interim Chief Executive Officer (“CEO”) and Chief Financial Officer (“CFO”), of the effectiveness of the design and operation of our disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)). Based on that evaluation, the CEO and CFO have concluded that our disclosure controls and procedures were effective as of June 30, 2011 to ensure that information required to be disclosed by the Company in the reports that it files or submits under the Exchange Act is recorded, processed, summarized and reported, within the time periods specified in the SEC’s rules and forms and is accumulated and communicated to our management including our CEO and CFO as appropriate to allow timely decisions regarding disclosures.
     (b) There have been no changes in our internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) identified in connection with the evaluation of such internal control that occurred during the quarter ended June 30, 2011 (as required by Exchange Act Rules 13a-15(d) and 15d-15(d)) that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.
PART II. OTHER INFORMATION
ITEM 1.   LEGAL PROCEEDINGS
     Other than the verdict in the litigation of Lawlor vs. Online Resources Corporation as reported in our Form 10-Q for the quarter ended March 31, 2011, there has been no material development in any material legal proceedings. Based on its current knowledge, the Company has not recorded a loss provision related to any case other than the Lawlor litigation, however, it is reasonably possible that the ultimate loss related to these matters could exceed the amounts recorded in the financial statements as of June 30, 2011. From time to time, however, we are named as a defendant in legal actions arising from our normal business activities. We believe that we have obtained adequate insurance coverage, rights to indemnification, or where appropriate, have established reserves in connection with these legal proceedings.
ITEM 1A.   RISK FACTORS
     There have been no material changes to risk factors as previously disclosed in our Annual Report on Form 10-K filed with the Securities and Exchange Commission on March 15, 2011 except for the following:

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If we are unable to obtain additional financing or renegotiate our existing debt facility and preferred security, it could have a material adverse effect on our business. The Company’s current cash balance and projected cash flows are not sufficient to repay both the $26.8 million in 2007 Notes due in 2012 and the Series A-1 Preferred Stock redemption value of 115% of the face value of the stock plus accrued dividends and escalation accrual putable on or after July 3, 2013. If we are unable to obtain additional financing or renegotiate our existing debt facility and preferred security, there can be no assurance that we will be able to make the necessary payments.
If we are unable to have set aside or reverse a recent jury verdict obtained against us by our former chairman and chief executive officer, our financial conditions may be adversely affected and we may be required to seek additional financing to satisfy our need for available funds.
In April 2011, Matthew P. Lawlor, our former chairman and chief executive officer, obtained a jury verdict against us on several of the claims contained in his employment-related lawsuit against the Company. Mr. Lawlor was awarded $5.3 million in damages plus pre-judgment interest. As a result of this judgment, we have recorded an aggregate reserve of $7.7 million. This reserve includes an estimate of additional expenses. We plan to appeal the verdict. If we are unable to have the judgment set aside or reversed on appeal, the judgment may become payable at a time when we have insufficient working capital or available funds. In that case, we may be required to seek additional funds that may not be available on commercially reasonable terms or at all. Under such circumstances, our financial condition could be adversely affected.
To the extent a final, non-appealable judgment upholds Mr. Lawlor’s claims arising under our stock-based incentive equity plans, other plan participants may have a basis to also assert claims against us under the plans. If those claims were pursued, we believe we could incur additional costs of defense, settlement or damages.
ITEM 2.   UNREGISTERED SALES OF SECURITIES AND USE OF PROCEEDS
     None
ITEM 3.   DEFAULTS UPON SENIOR SECURITIES
     None
ITEM 4.   (Removed and Reserved).
ITEM 5.   OTHER INFORMATION
     None
ITEM 6.   EXHIBITS
     
Exhibit 31.1
  — Rule 13a-14a Certification of Chief Executive Officer
 
   
Exhibit 31.2
  — Rule 13a-14a Certification of Chief Financial Officer
 
   
Exhibit 32
  — Certification Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 (Subsections(a) and(b) of Section 1350, Chapter 63 of Title 18, United States Code)

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SIGNATURES
     Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.
         
  ONLINE RESOURCES CORPORATION
 
 
Date: August 10, 2011  By:   /s/ Joseph L. Cowan    
    Joseph L. Cowan   
    President and Chief Executive Officer
(Principal Executive Officer) 
 
 
  ONLINE RESOURCES CORPORATION
 
 
Date: August 10, 2011  By:   /s/ Catherine A. Graham    
    Catherine A. Graham   
    Executive Vice President and
Chief Financial Officer
(Principal Financial Officer) 
 

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