New Talkdesk Mobile Apps Give Contact Centers a Smarter Way to Meet Customer Expectations While Agents and Employees are On-the-Go

Empowers mobile workforces with more tools and control over the delivery of high-quality customer experiences

• Expanded Talkdesk On The Go™ suite with Talkdesk Conversations Mobile App™ now includes Talkdesk Phone Mobile App™ and Talkdesk Schedule Mobile App™
• Improvements to Talkdesk mobile strategy facilitate hybrid business models and provide ultimate flexibility for contact center agents and other employees to manage day-to-day activities
• Brings the flexibility and ease-of-use of Talkdesk Workspace to the mobile experience, offering organizations and agents a more intuitive experience

Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, today introduced new apps for the Talkdesk On The Go suite of intelligent, intuitive mobile solutions: Talkdesk Phone Mobile App and Talkdesk Schedule Mobile App. Together with the previously announced Talkdesk Conversations Mobile App, these latest innovations help contact center agents handle customer conversations, collaborate with peers, and manage schedules more effectively from anywhere at any time.

Critical to a company’s bottom line, today’s contact center agents face increasing challenges from rising call volumes, supply chain disruptions, and frustrated customers. According to research from Talkdesk AppConnect partner Calabrio, one in three contact center agents plan to quit their job within a year. Many also cite wanting greater flexibility to work when and where they choose. The new Talkdesk On The Go apps address these demands by putting the power of Talkdesk CX Cloud™, in the palm of agents’ hands and Talkdesk Phone in the hands of the entire organization.

Talkdesk Phone Mobile App

Allows employees to connect from anywhere on their mobile device using a modern cloud business phone system. Teams are empowered to connect and collaborate with each other, receive and make calls anywhere in the world, and connect with agents as subject matter experts to resolve complex customer issues faster, building a culture of customer obsession.

Talkdesk Schedule Mobile App

Provides contact center agents with 24/7 on-the-go access to their scheduled shifts directly on their mobile device. Teams can manage their working hours at any time and ensure they always have the information they need to adhere to the right shifts and activities.

Talkdesk Conversations Mobile App

The flagship Talkdesk mobile app, introduced in 2020, allows agents to tap the power of Talkdesk Cloud CX from their mobile phone, tablet, or smartwatch and access real-time customer information and tools to provide an excellent customer experience without being tethered to the desktop.

The Talkdesk On The Go suite additionally brings the flexibility and ease-of-use of Talkdesk Workspace™ to the mobile experience, offering organizations and agents a more intuitive experience. Talkdesk On The Go apps are also secured through single sign on authentication (SSO), ensuring strong password protocols are always followed and the agent login process is seamless.

“Talkdesk Phone and Talkdesk Schedule Mobile Apps represent significant advancements to our mobile strategy,“ said Charanya Kannan, chief product and engineering officer, Talkdesk. “They enable highly focused user experiences to help customer service agents be more productive, tightly connected, and have a better employee experience, whether they’re working at home or in the field. Talkdesk wants to ensure that contact centers can deliver exceptional customer experience in the age of the hybrid contact center, and we’ll continue to deliver new innovations to the Talkdesk On The Go suite.”

Learn more about the new Talkdesk mobile apps and latest CX innovations, including AI and automation-first solutions. Visit the Talkdesk booth #319 at Enterprise Connect March 21-24 in Orlando.

Additional Resources:

• See Talkdesk as a Leader by Gartner in the 2021 Magic Quadrant for Contact Center as a Service (CCaaS) and other recent awards and recognition
• Download the Talkdesk Research™ report on the future of workforce engagement in the contact center

Social Networks:

• Talkdesk Community: https://www.talkdesk.com/customer-community
• Blog: https://www.talkdesk.com/blog/
• Twitter: https://twitter.com/Talkdesk
• LinkedIn: https://www.linkedin.com/company/talkdesk/
• Facebook: https://www.facebook.com/Talkdesk/
• Instagram: https://www.instagram.com/Talkdesk/

About Talkdesk

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

View source version on businesswire.com: https://www.businesswire.com/news/home/20220322005823/en/